Co. Defined Sagl · Last updated: 15 March 2026
These Terms and Conditions ("Terms") govern your access to and use of the website www.codefined.co ("Website"), as well as all services, programmes, digital products, events, and related materials offered by Co. Defined Sagl ("Co. Defined", "we", "us", or "our").
Co. Defined Sagl is a Swiss limited liability company (Gesellschaft mit beschränkter Haftung / Société à responsabilité limitée) with its registered office at Via dei Ronchi 6, 6964 Davesco-Soragno, Switzerland.
By accessing the Website, purchasing any service, subscribing to any programme, or otherwise engaging with Co. Defined, you ("Client", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must cease all use of the Website and our services immediately.
These Terms apply to all users of the Website, including but not limited to browsers, clients, participants in group programmes, and event attendees.
Co. Defined provides professional development services for individuals and organisations, including but not limited to:
The specific scope, timeline, deliverables, and pricing for each service are as described on the Website or in a separate written agreement between Co. Defined and the Client.
3.1. Payment in Full: All fees are due and payable in full prior to the commencement of any service. Work will not begin until payment has been received and confirmed. The applicable fee is as listed on the Website at the time of purchase or as otherwise agreed in writing between you and Co. Defined.
3.2. Currency: All prices are quoted in Euros (EUR) unless otherwise specified or agreed in writing.
3.3. Payment Processing: Payments are processed through third-party payment providers (including Stripe). Co. Defined does not store your credit card or payment details. All payment transactions are subject to the terms and conditions of the relevant payment provider.
3.4. Taxes: All stated prices are exclusive of any applicable taxes, duties, or levies. You are responsible for any taxes that may apply in your jurisdiction.
4.1. All services provided by Co. Defined are bespoke, personalised, and digital in nature. All purchases are final and non-refundable.
4.2. No refunds, credits, or exchanges will be issued once payment has been made, regardless of whether you complete the service, attend all scheduled calls, submit all questionnaires, or access all deliverables.
4.3. In exceptional circumstances, Co. Defined may, at its sole discretion, offer to reschedule or defer a service. Any such accommodation is not guaranteed and does not constitute an obligation to do so in the future.
5.1. Calls and Sessions: Live calls and sessions are conducted via Google Meet or such other platform as Co. Defined may designate. You are responsible for ensuring you have a stable internet connection and suitable environment for participation.
5.2. Questionnaires: Asynchronous questionnaires are delivered via VideoAsk or such other platform as Co. Defined may designate. You are responsible for completing and submitting questionnaires within the timeframes communicated to you.
5.3. Deliverables: All written deliverables are provided as Google Docs within a shared Google Drive folder created for your engagement. You are responsible for reviewing, downloading, and saving copies of your deliverables. Co. Defined reserves the right to remove access to the shared folder at any time after the conclusion of the service.
5.4. Client Participation: Certain services offered by Co. Defined are entirely bespoke and require your direct, active participation in order to be delivered. Deliverables are created from information provided by you during calls and questionnaires; Co. Defined cannot create them without your input. Voice and/or video participation is required where specified; text-based substitution is not accepted. If you fail to participate as required, Co. Defined reserves the right to treat the engagement as concluded, and no refund shall be due.
5.5. Timelines: Service timelines are as communicated to you at the outset of the engagement and depend on your timely participation, including attendance at scheduled calls and submission of questionnaires. Delays caused by your non-participation or late submissions do not entitle you to a refund or extension.
6.1. Recording and Transcription: All live calls and sessions may be recorded and automatically transcribed using the built-in functionality of the video conferencing platform (e.g., Google Meet). By participating in any call or session, you consent to such recording and transcription.
6.2. Use of Recordings and Transcripts: Recordings and transcripts are used solely for the purpose of creating your deliverables and improving the quality of the service. They are not shared with third parties except as described in our Privacy Policy.
6.3. Use of Artificial Intelligence: Co. Defined uses artificial intelligence tools in the creation of deliverables. Specifically, your personal data may be processed by AI systems (including third-party AI services) to generate draft deliverables. All AI-generated outputs are reviewed, edited, and finalised by Co. Defined before delivery to you. By engaging our services, you consent to this use of AI in the preparation of your deliverables.
6.4. VideoAsk Responses: Your responses to questionnaires submitted via VideoAsk (including any video, audio, or text responses) are collected and processed by Co. Defined for the purpose of delivering the service. These responses may be processed by AI tools as described in clause 6.3.
7.1. Co. Defined's Intellectual Property: All methodologies, frameworks, templates, processes, tools, and proprietary materials used or developed by Co. Defined in the course of delivering services ("Co. Defined IP") remain the exclusive intellectual property of Co. Defined. Nothing in these Terms grants you any right, title, or interest in or to Co. Defined IP.
7.2. Your Content: You retain ownership of the personal data, information, and content you provide to Co. Defined in the course of the service (including CV content, questionnaire responses, and information shared during calls).
7.3. Deliverables: The deliverables created for you are licensed to you on a non-exclusive, non-transferable, non-sublicensable basis for your personal and professional use. You may not reproduce, distribute, sell, license, or otherwise commercially exploit the deliverables or the underlying frameworks and methodologies contained within them.
7.4. Restrictions: Without the prior written consent of Co. Defined, you shall not:
8.1. Co. Defined's Obligations: Co. Defined shall treat all personal information, data, and content provided by you in the course of the service as confidential. We shall not disclose such information to third parties except:
8.2. Your Obligations: You shall treat all Co. Defined IP, proprietary materials, methodologies, and frameworks as confidential. You shall not disclose, share, or distribute such materials to any third party without the prior written consent of Co. Defined.
9.1. Co. Defined provides professional development services. Our services do not constitute career coaching, legal advice, financial advice, psychological counselling, therapy, or any other regulated professional service.
9.2. Deliverables are based on information provided by you and are intended as tools for self-reflection and professional advocacy. They do not guarantee any specific outcome, including but not limited to job offers, promotions, salary increases, or career advancement.
9.3. You are solely responsible for how you use the deliverables and any decisions you make based on them.
9.4. Advisory nature of services. All services, deliverables, outputs, and any guidance or materials provided by Co. Defined are advisory in nature and should be treated as advisory opinion only. Nothing provided by Co. Defined constitutes a recommendation, endorsement, or instruction to take or refrain from taking any particular action.
9.5. No liability for outcomes. Co. Defined accepts no liability whatsoever for any outcomes, decisions, actions, or consequences arising from your use of, or reliance on, the deliverables or any advice, guidance, opinions, or materials provided during or in connection with the service.
9.6. Not a substitute for professional advice. The service is not a substitute for independent professional advice. You acknowledge that you should seek appropriate independent legal, financial, career, psychological, or other professional advice where relevant to your circumstances.
10.1. To the maximum extent permitted by Swiss law, the total aggregate liability of Co. Defined arising out of or in connection with these Terms or any service provided hereunder shall not exceed the total fees paid by you for the specific service giving rise to the claim.
10.2. In no event shall Co. Defined be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational harm, regardless of the cause of action or the theory of liability.
10.3. Co. Defined shall not be liable for any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control, including but not limited to force majeure events, internet outages, platform failures, or acts of third parties.
You agree to indemnify, defend, and hold harmless Co. Defined, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
12.1. Participation: Participation in group programmes and events is subject to these Terms and any additional terms communicated at the time of booking.
12.2. Conduct: You agree to behave respectfully and professionally during all group sessions and events. Co. Defined reserves the right to remove any participant whose conduct is disruptive, offensive, or otherwise inappropriate, without refund.
12.3. Recording and Appearance Release: Group programmes and events may be recorded (audio, video, and/or photography). By participating, you grant Co. Defined a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, distribute, and display your likeness, image, voice, and any content you contribute during the event for promotional, educational, and marketing purposes.
12.4. Prohibited Content: You shall not share, present, or distribute any content during group programmes or events that is unlawful, defamatory, obscene, discriminatory, or otherwise objectionable.
13.1. You agree not to:
14.1. Any content, feedback, testimonials, or materials you voluntarily submit to Co. Defined outside the scope of a paid service engagement (including via the Website, social media, or email) may be used by Co. Defined for promotional and marketing purposes.
14.2. For content submitted within the scope of a paid service engagement (e.g., questionnaire responses, CV content, call contributions), the confidentiality provisions of clause 8 apply.
15.1. The Website may contain links to third-party websites, platforms, or services (including Google Drive, VideoAsk, Stripe, and Google Meet). These third-party services operate independently from Co. Defined and are subject to their own terms and conditions and privacy policies.
15.2. Co. Defined is not responsible for the content, accuracy, availability, or practices of any third-party service. Your use of such services is at your own risk.
16.1. By Co. Defined: Co. Defined reserves the right to suspend or terminate your access to the Website or any service at any time, with or without notice, if you breach these Terms or engage in conduct that Co. Defined considers harmful to its interests or reputation. No refund shall be due in the event of termination for cause.
16.2. By You: If you wish to discontinue a service prior to its completion, you may notify Co. Defined in writing. No refund shall be due for any fees already paid. Co. Defined may, at its sole discretion, agree to deliver any partially completed deliverables.
17.1. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the substantive laws of Switzerland, without regard to its conflict of laws provisions.
17.2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lugano, Canton of Ticino, Switzerland.
18.1. In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation.
18.2. If the dispute cannot be resolved amicably within thirty (30) days of written notice by one party to the other, either party may submit the dispute to the competent courts as specified in clause 17.2.
19.1. Co. Defined reserves the right to modify, amend, or update these Terms at any time without prior notice. The most current version of these Terms will be posted on the Website with the "Last updated" date.
19.2. Your continued use of the Website or services after any such modification constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.
These Terms, together with the Privacy Policy and any service-specific terms presented at the time of purchase, constitute the entire agreement between you and Co. Defined with respect to your use of the Website and services, and supersede all prior or contemporaneous communications and proposals, whether oral or written.
For any questions regarding these Terms, please contact:
Co. Defined Sagl
Via dei Ronchi 6
6964 Davesco-Soragno
Switzerland
Email: privacy@codefined.co